Say what you mean
Mean what you say
And don’t way it mean.
Note: It is important to identify your intention so that you can choose your words mindfully and use the appropriate tone of voice. Think it through to determine how it would feel if you were the recipient of this message. Courteous behavior is love in action.
Question: What steps can you take to ensure that your communication is clear, courteous, honest, straightforward, and delivered with the desire to be understood?
Resource: Chapter 9 Page 71 Be Direct. Be Kind.